At ZINAS, our philosophy is to offer our customers a unique and seamless shopping experience. However, we understand that there may be occasions where you need to cancel an order. For this reason, we provide you with the option to cancel under specific conditions.
Cancellation Before Dispatch
If your order has not yet been dispatched, you may cancel it without any charge. To ensure immediate processing of your request, please contact our Customer Service Department directly at +30 210 9407791.
Cancellation After Dispatch
Once your order has been dispatched, cancellation is no longer possible. In this case, you may make use of our Returns Policy.
Special Orders
For items that are made especially for you or include personalized details, cancellations or changes cannot be accepted, as these are exclusive and unique handcrafted creations.
