Delivery Information
4. ITEMS SOLD
Product features and other details are available online and you can find any related information by following the search guide provided in our website and by clicking on the name of the relevant product.
5. ORDER OF PRODUCTS AND CONSUMER PROTECTION
Making
an order through the e-shop signifies that you enter into a distance
selling agreement, which is governed by the legal frame of Law
2251/1994, as modified. You may enter into a valid order through our
e-shop provided that you are a legally capable person according to the
Greek Civil Code (that is if you are eighteen years of age or older and
you are not placed under judicial guardianship regarding the entering
into sales agreements). Representatives of legal entities may also place
orders; our company reserves the right to claim from supervisors or
guardians any order made by legally incapacitated persons.
6. PROCEDURE FOR MAKING AN ORDER THROUGH OUR E-SHOP:
1.You need to fill in the special form with the necessary data in order to enter into the sales agreement
2.You
also need to unreservedly accept the sales agreement terms and the
terms of use by clicking the "ACCEPT" button, as shown online to all
users of our website.
3.To facilitate payment for those who wish to buy products from our e-shop, www.zinasgroup.com offers the following payment methods:
4.By
charging you through PAYPAL or your credit card. Charging of credit
card takes place on the date the procedure of dispatching of products
begins. Our website, www.zinasgroup.com , has taken all necessary precautions
regarding the security of your transactions through your credit card and
all credit and debit card holders are subject to validity control.
It is important to specify necessarily a phone number and a valid e-mail address.
5.Before
the completion of the order, our company informs consumers though our
website about the identity and address of suppliers, substantial
features of the product, price, quantity, transfer costs, payment
method, delivery method, duration and price of the offer, if any, and
the right of withdrawal.
Upon sending of the order form, consumers
receive online a copy of their order that they may save. All prices
shown under the relevant lists of each product include VAT (24%) www.zinasgroup.com reserves the right to change prices without notice to the consumers.
NOTE:
Non EU-Customers shall be subject to any charges that may arise from
exchange rate differences, customs clearances, etc., for which our
company shall bear no liability.
7. FORWARDING - DELIVERY TIME & TERMS
Delivery
of products is carried out by DHL company (for international transfers) and by the ACS company (for domestic transfers) and free of charge in the
Prefecture of Attica and the rest of Greece within 2-3 working days For
the delivery of products outside of Greece, charges shall apply.
8. RETURN POLICY / REPLACEMENT
You
have the right to return your order in whole or in part within a
time-limit of 14 working days from the date you received it, without
bearing any obligation to inform us of the reason for a return of your
order. In this case you shall solely bear the immediate cost of
returning the product. In case the reason for returning a product is due
to a company's error, we undertake to cover the cost of the product
return.
You should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, together with the submission of the withdrawal statement, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company.
In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 8 days from the date we shall receive the product. If the reason for returning a product lies with a company's error, CINEMA undertakes to deliver order again at the shipping address you have specified at the company's own expense. If customers wish to return an order where it is not the company's fault, then they shall bear the relevant courier cost. When you send us back a product, our company will receive it within 2-3 working days, for returns within Greece via DHL couriers, or within 5-6 working days, for returns outside Greece via DHL couriers. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return us. When we will receive the returned product, we will process your request and notify you via e-mail about the processing in approximately 5-6 working days. In an attempt to provide the best possible customer service, CINEMA enables you to submit online any complaint by filling in the relevant contact form that you can find here .
RIGHT OF REPLACEMENT
The company cannot provide
replacement service. In case consumers wish to change any product, they
need to return such product to the company and make a new order. If the
reason for returning a product is due to a company's error, then the
company shall bear the relevant return cost. (Options for return: a)
crediting of account b) refund of money).
Note:
- Refunds are not available on discounted products. For any change, the customer is charged with his own transport costs.
- Changes of discounted products under €250 are not accepted
DETAILED GUIDE ON PRODUCT RETURNS
As a necessary
condition, the product shall be in its initial package and in the same
perfect condition in which you received it, together with the relevant
payment receipt, including the product's special signs (tags).
When
returning an item, you need to fill in and send us the "contact form"
that you can find here within the exclusive time-limit of fourteen (14)
days.
Note:
For hygiene reasons, our company shall not accept return of certain items such as swimming suits, leggings, leotards and tights.
All products returned to the CINEMA storage room undergo meticulous quality control.
For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product's package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.
In case you wish to return any purchased products, you need to send the products to be returned to the following address:
CINEMA - ZINAS
6 POSSIDONOS STR, KALLITHEA- ATHENS,GREECE
+30.210.94.07.791
+30.6956.96.96.96
